الشكاوى والاقتراحات

At PRIME HOUSE, we welcome your feedback and complaints. We are committed to reviewing them carefully and continuously improving your shopping experience.

Submitting a Complaint or Suggestion

You can contact us by phone or email. We recommend providing your order number, a description of the issue, and any relevant photos or documents when necessary.

Complaint Handling

We review each complaint and contact the customer with the appropriate action.

Complaints regarding damaged, incorrect, or non-conforming products are handled in accordance with our Exchange and Return Policy.

Protecting Your Information

Please do not send bank card details, passwords, or verification codes through our communication channels.

Contact Us

Mobile: +966543295174

Email: [email protected]

This Policy applies without prejudice to any statutory rights of the customer.